Our expertise in Planning & Customer Service

Efficiently synchronise your business activity and your resources. You want to modernise your planning, sales administration or after-sales to control your customer service level, maximise your productivity, rationalise your inventory or increase your flexibility and resilience

Discover our expertise

Planning & Customer Service: 3 areas of support.

Planning model
Processus
Steering tools

Planning model

• Redesign or adaptation of your planning strategy (MRP2, DDMRP, etc.)
• Definition of a PFEP (Plan For Every Part) strategy per SKU
• Implementation of a S&OP (Sales and Operations Planning) process for production and/or logistics
• Harmonisation and alignment of services offered to customers
• Design of Planning, Sales Administration and After-Sales services

Planning model

• Redesign or adaptation of your planning strategy (MRP2, DDMRP, etc.)
• Definition of a PFEP (Plan For Every Part) strategy per SKU
• Implementation of a S&OP (Sales and Operations Planning) process for production and/or logistics
• Harmonisation and alignment of services offered to customers
• Design of Planning, Sales Administration and After-Sales services

Processus

• Review of forecasting tools and processes
• Optimisation of S&OP and MPS
• Review of planning parameters
• Review of inventory management parameters
• Optimisation of Sales Administration and After-Sales processes

Processus

• Review of forecasting tools and processes
• Optimisation of S&OP and MPS
• Review of planning parameters
• Review of inventory management parameters
• Optimisation of Sales Administration and After-Sales processes

Steering tools

• Modernisation of ERP functions customers' demand management
• Development of tools to simulate and optimise load/capacity
• Digitalisation of the Order to Cash process
• Implementation of performance dashboards for planning performance
• Implementation of performance dashboards for customer service performance

notre expertise planification et service client, outils de pilotage

Steering tools

• Modernisation of ERP functions customers' demand management
• Development of tools to simulate and optimise load/capacity
• Digitalisation of the Order to Cash process
• Implementation of performance dashboards for planning performance
• Implementation of performance dashboards for customer service performance

Discover our achievements in Planning & Customer Service
AERONAUTICS	CHEMICAL INDUSTRY	HOME IMPROVEMENT STORES
Optimisation of overall stock Image	Making distribution more reliable Image	S&OP for logistics platforms Image
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